Las Vegas STR Cleaning photographs every unit at the end of each turnover — beds, bathrooms, kitchen, and anything broken or missing — and sends the timestamped set to the host the same day, inside the Monday-through-Saturday, 8 AM to 7 PM working window, so there's a dated record before the next guest checks in.
A cleaner who isn't specifically looking for damage walks right past it, and by the time a guest complains three days into a stay, nobody can prove when the stain, the burn, or the scratch actually happened. Every turnover at Las Vegas STR Cleaning ends with a photo pass — bedding, bathroom fixtures, kitchen counters, remote controls, and any furniture, wall, or floor damage — logged with a timestamp before the unit gets marked ready.
We're not adjusters and we don't estimate what a repair costs. What gets handed back is a dated visual record a host can use with a guest, an insurer, or a resolution center — not a professional opinion on value, just proof of condition at a specific moment.
What gets photographed at the end of a clean?
The set covers every bed and mattress, bathroom fixtures and grout lines, kitchen counters and appliance exteriors, and any furniture, wall, or flooring that shows wear beyond normal use. A property with a hot tub, patio set, or pool equipment gets those photographed too, since that's usually where a departing group does the most damage.
How fast does the report actually reach the host?
Same day, inside the working window — Monday through Saturday, 8 AM to 7 PM. If something's damaged or missing, that message goes out before the unit is marked ready for the next guest, not folded into an end-of-week summary. A call to (725) 220-3737 during business hours gets a report resent if it's buried in an inbox.
The one gap: this business doesn't work Sundays. A Sunday checkout with same-day turnaround needs to book for a Monday clean, or the report — and the reset — waits until Monday morning.
What happens after a report shows damage?
The photos and timestamp go to the host directly. What happens next — a security-deposit claim, a message to the guest, a resolution-center case — is the host's call, not ours. We flag it and step back; chasing a guest for money isn't a cleaning company's job.
Do you send photos for every clean, or only when something's wrong?
Every clean gets a photo set, not just the ones with a problem — that's what makes the record useful later. A clean unit gets logged as clean; a damaged one gets flagged the same day.
Can I use these photos for an Airbnb or VRBO claim?
Yes, that's the point of the timestamp. Whether a specific claim gets approved is between the host and the platform; we're providing dated evidence of condition, not filing the case for you.
What if the damage happened before your crew arrived?
We can only document what we find at that turnover — we can't say who caused it or exactly when, beyond the timestamp on the photo. That's still useful: it establishes the unit's condition at a specific, provable point in time.
Do you report on Sundays?
No — Sundays are a day off here, so a Sunday checkout's report goes out with Monday morning's clean instead of same-day.