Guest damage liability runs through Airbnb, VRBO, or the host's own policy — not through the cleaning crew. During every turnover, Las Vegas STR Cleaning (5.0 rating, 58 Google reviews) walks the property and flags anything broken, missing, or damaged before the next guest checks in, so the host has time to act.
Who's actually responsible for guest damage?
That sits between the host and the platform — Airbnb's own guest-damage process, VRBO's optional damage deposit, or a host's individual security deposit terms — not the cleaning company. A turnover crew isn't insurance and doesn't adjudicate claims.
What does the crew actually do when they find something?
The final walkthrough is where damage usually surfaces first, often before a guest's own review would ever mention it. Anything broken, stained, or missing gets flagged to the host directly and promptly, so there's a clear record of when it was noticed — before the next guest is already unpacking.
What if it's found right before a Sunday check-in?
Las Vegas STR Cleaning is closed Sundays, so a Saturday-night discovery ahead of a Sunday changeover has to be handled by the host directly rather than with a same-day cleaner visit. Flag that timing risk when you book so the crew knows to reach you fast if anything turns up.
Will you file a damage claim with Airbnb for me?
No — filing through Airbnb's own guest-damage process, VRBO's damage deposit option, or your own security deposit terms is between you and the platform or guest. What the cleaning crew provides is the documentation that supports whatever claim you file.
How do you document damage you find?
Anything found during the turnover walkthrough gets flagged to the host directly and promptly, before the next guest's check-in, so there's a clear record of when it was noticed.
What if damage is found on a Saturday night before a Sunday check-in?
Because Las Vegas STR Cleaning is closed Sundays, that changeover has to be handled by the host directly rather than with another cleaner visit. Flag tight weekend timing when you book so the crew can reach you fast if something turns up.