Guest damage liability runs through Airbnb, VRBO, or the host's own policy — not through the cleaning crew. During every turnover, Las Vegas STR Cleaning (rated 5 from 26 Google reviews) checks for anything broken, stained, or missing and flags it before the next guest checks in, so the host has a timestamped record to file a claim.
Who's actually responsible for guest damage?
Airbnb's Host Damage Protection, VRBO's Damage Deposit program, or a landlord's own security-deposit terms are what actually covers a broken lamp or a stained mattress — the cleaning company isn't a party to that claim and doesn't carry liability for what a guest does inside the unit. Las Vegas STR Cleaning's role — the same across all 9 service areas — is documentation, not payment.
What does the crew actually do when they find something?
Every turnover starts with a walkthrough before any cleaning begins. If something's broken, missing, or stained beyond normal wear, the crew photographs it on the spot and reports it the same day rather than quietly cleaning around it — that timestamp is what makes a claim to Airbnb or VRBO possible.
Normal wear — a worn towel, a scuffed baseboard — doesn't get flagged. The reports are for damage a host would actually want to know about before the next guest checks in.
What if it's found right before a Sunday check-in?
Current hours: Mon–Tue 8:00 AM – 6:00 PM, Wed 8:00 AM – 6:00 AM, Thu–Fri 8:00 AM – 6:00 PM, Sat 8:00 AM – 5:00 PM, Sun 8:00 AM – 2:00 PM.
Will you file a damage claim with Airbnb for me?
No — the claim itself has to go through the host's account, since Airbnb and VRBO both require the property owner to file it directly. What Las Vegas STR Cleaning provides is the evidence: photos, a timestamp, and a written note the host can attach to the claim.
Does the cleaning company pay for guest damage?
No. Liability sits with the guest's booking platform — Airbnb or VRBO — or the host's own security-deposit policy, not the cleaning crew. Las Vegas STR Cleaning's job during the turnover is to catch and document damage, not to cover its cost.
How fast will I know if something's damaged?
Typically the same day, since the walkthrough happens at the start of the turnover rather than the end. Current hours: Mon–Tue 8:00 AM – 6:00 PM, Wed 8:00 AM – 6:00 AM, Thu–Fri 8:00 AM – 6:00 PM, Sat 8:00 AM – 5:00 PM, Sun 8:00 AM – 2:00 PM.
What counts as damage versus normal wear?
Normal wear — a worn towel, a scuffed baseboard, minor scratches from routine use — isn't flagged. Anything that would change what the next guest experiences, like a stain, a break, or something missing entirely, gets documented and reported.